Shipping policy


Shipping Policy
Thank you for shopping at Babamo Fragrances. We want to ensure your luxury scents arrive safely and promptly. Below are the terms and conditions that constitute our Shipping Policy.
1. Processing Times
All orders are processed within 1 to 2 business days (Monday through Friday, excluding federal holidays).
  • You will receive a confirmation email with tracking details as soon as your order leaves our facility.
  • Due to the careful handling required for fragile glass bottles, extra care is taken during packaging.
2. Shipping Rates & Delivery Estimates
We ship within the United States. Fragrances contain alcohol, which subjects them to specific transit regulations (ground shipping is prioritized for domestic orders).
3. Order Tracking
Once your package is scanned by the carrier, you will receive an automated email containing a tracking number. You can track your package directly through the carrier's website (USPS, UPS, or FedEx).
4. Customs, Duties, and Taxes
Babamo Fragrances is not responsible for any customs fees, duties, or import taxes applied to your package by your destination country. All fees imposed during or after shipping are the sole responsibility of the customer.
5. Incorrect Shipping Address
Please double-check your shipping address during checkout. Babamo Fragrances is not responsible for delivery failures or lost packages due to an incorrect address provided by the buyer. If a package is returned to us due to an incorrect address, the customer must pay the reshipping fee.
6. Damaged or Lost Packages
Fragrance bottles are fragile, and we pack them securely. However, if your order arrives damaged, or if the tracking history shows "delivered" but you have not received it, please contact our support team immediately.
  • For damaged items, please include photos of the damaged packaging and product.
  • We will open an investigation with the carrier and assist you with a replacement or refund.